Data Center Service Management (DCSM) offers a host of benefits to organizations with software defined data centers, including:
- More accurate information – DCSM enables organizations to ensure information within their Configuration Management Data Base (CMDB) and asset management systems is synced in real time as changes occur in the data center. And with it, users can see various properties, such as exact location of assets, resources consumed by those assets and how assets are interconnected with one another, which augments CMDB and asset management systems.
- Improved integration of processes – DCSM enables processes to run seamlessly across IT and into the data center. With DCSM, users can proactively add new resources and alert IT to physical resource constraints in the data center, scheduled downtime, migrations and consolidations. DCSM also enhances change management systems by providing more granular insight into the status of change request steps that occur in the data center, enabling more control and consistency.
- Greater accountability and ability to measure efficiency and costs – With DCSM, users can benefit from improved transparency into data center processes, which results in more accurate measurement of the work being performed there. This greater insight enables organizations to better understand the costs of delivering service level agreements (SLAs) to the business when the data center is involved, and more accurately determine total cost of ownership.
By leveraging DCSM to bridge the often-overlooked divide between IT and data center environments, organizations gain greater visibility into and control over their IT and data center assets. With this real-time information in hand, they can streamline their processes, get better insight into data center operations in order to improve SLAs and enhance efficiency to reduce costs.
“When you combine these systems, you create end-to-end DCSM, which is the end game for companies looking to optimize their data centers and build an efficient and reliable foundation for service delivery.”, says Andy Lawrence, vice president of Research, Data Center Technology at 451 Research.